Terms and Conditions of Sale
Effective date. October 26, 2026.
Acceptance. By placing an order or accepting delivery of goods, the buyer agrees to these terms.
Which terms apply. The terms in effect on the day an order is placed apply to that order.
1. Orders, pricing and payment
Payment. Payment is due upon receipt of invoice unless other terms are specified. A late fee of 1.5% per month (18% APR) may be applied to invoices that remain unpaid more than 30 days after the due date.
Pricing errors. If a product is listed at an incorrect price, or with incorrect information, because of a typographical error or wrong information from our suppliers, AquaStar has the right to refuse or cancel any order placed at that price. If payment was already taken and the order is cancelled, the payment will be refunded in the amount charged.
Product descriptions. AquaStar tries to be accurate but does not warrant that product descriptions or other content are accurate, complete, reliable, current or error-free. If a product is not as described, the buyer’s sole remedy is to return it in unused condition.
2. Shipping, risk of loss and cancellations
Shipping times. Orders placed on the weekend ship the following business day. We usually ship the same day if we receive your order by 11:00 AM Eastern.
Extra shipping charges. Emergency next-day air orders incur additional charges if they exceed UPS standard size and weight parameters. Multiple-package orders to the same address are subject to additional charges.
Carriers and tracking. Occasionally a package may be delivered via UPS SurePost. Tracking information is then provided through both the UPS and United States Postal Service websites.
Special shipments. For help with an order such as an international or Caribbean island destination, contact us or speak to a customer service representative.
Risk of loss. All items purchased from AquaStar are sold under a shipment contract. Risk of loss and title pass to the buyer when we deliver the items to the carrier. AquaStar no longer has title to the product once it leaves the warehouse.
Cancellations. An order cancelled for any reason after it is placed is subject to a 10% order cancellation fee, even if it has not yet shipped. This fee applies to all orders, including dealer and special orders. Orders that have shipped cannot be cancelled and are then subject to the return terms below. An order counts as shipped once a tracking number has been assigned.
3. Returns, damage and core returns
Authorization. All returned goods must have prior authorization. To start a return, call 1-800-352-4323. We will give you a Return Merchandise Authorization (RMA) number for each return, valid for 14 days. The RMA number must be included with the return. We are not responsible for merchandise returned without a valid RMA number.
Condition and packaging. Returned goods must be new, never used or installed, and in the original undamaged manufacturer’s packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags and the UPC bar code. We need the original receipt or a record of the purchase in our system.
Time limit and fees. No returns after 30 days from the day of delivery. A 20% restocking fee will be charged on all returns. A higher percentage may apply because of product condition, age of the product, obsolescence or other considerations. Credit may be denied for products deemed to have no value.
Items that cannot be returned.
- Special-order parts.
- Electric or electronic parts.
- Sanitary items (toilet seats, lids, bowls and bases) unless the internal packaging and box are unopened and not tampered with.
- Items that use liquids, if used. They cannot be returned by UPS or mail even if the tank is drained before shipping.
Return shipping and refunds. The customer pays shipping on all returns, except where the return results from a shipping error or the item arrives damaged. Original shipping charges are not refunded. A refund can only be issued to the original form of payment used for the purchase.
Title on returns. AquaStar does not take title to returned items until the item arrives at our warehouse. At our discretion, a refund may be issued without requiring a return. In that case AquaStar does not take title to the refunded item.
Damage. Inspect all merchandise immediately on receipt. Report damaged products to AquaStar within 7 days of delivery. All claims for shipping damage must be filed with the carrier.
Core returns. Cores must be returned within 30 days to receive core credit. All cores must be complete, unmodified and in rebuildable condition on inspection to receive full credit. The core must be exactly equal to the part purchased. Core return shipping charges are the customer’s responsibility and are not refundable.
4. Deposits and warranty disclaimer
Non-refundable deposit. If applicable, Buyer (Bill to / Customer ID) acknowledges that the Deposit is non-refundable in all circumstances, including but not limited to if Buyer decides they do not want or are no longer in need of the Item or Items. The Non-Refundable Deposit shall be applied against the total invoice amount. Upon receipt of the Deposit, AquaStar Distributors agrees to fulfill the order to the best of our ability, but will not be held liable for delays caused by factors outside of their control.
Disclaimer of warranties. ANY WARRANTIES ON THE PRODUCTS SOLD HEREBY ARE THOSE MADE BY THE MANUFACTURER. THE SELLER HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF SAID PRODUCTS.
5. Disputes, governing law and general terms
Resolving a dispute. If a dispute arises, we want to resolve it efficiently through our customer service team. Contact us at sales@aquastarus.com or 1-800-352-4323. If the dispute cannot be resolved that way, the following applies.
Arbitration. Any dispute, claim or controversy arising out of or relating to these terms, or their breach, termination, enforcement, interpretation or validity, shall be decided by arbitration in the State of New York before one arbitrator, administered by JAMS under its Comprehensive Arbitration Rules and Procedures (Streamlined Arbitration Rules and Procedures). Judgment on the award may be entered in any court with jurisdiction. This does not stop either party from seeking provisional remedies in aid of arbitration from a court. The arbitrator may allocate the costs of arbitration, including the arbitrator’s fees and the prevailing party’s reasonable attorneys’ fees.
Individual claims only. Proceedings will be conducted on an individual basis, not as a class, consolidated or representative action. If a claim proceeds in court rather than arbitration, each party waives any right to a jury trial. Either party may bring suit in court to stop infringement or other misuse of intellectual property rights.
Governing law. The Federal Arbitration Act, applicable federal law and the laws of the State of New York, without regard to conflict-of-laws principles, govern these terms and any dispute between the buyer and AquaStar.
Electronic communications. The buyer consents to receive agreements, notices and other communications from AquaStar electronically, such as emails, texts or messages on the website. These satisfy any legal requirement that communications be in writing.
Severability. If any provision is found unlawful, void or unenforceable, it remains enforceable to the fullest extent the law permits, and the rest of the terms stay in effect.
Entire agreement. These terms and any documents they refer to are the entire agreement between the buyer and AquaStar about the sale of goods, and replace earlier understandings about it.
Contact. AquaStar Distributors, Inc., 69 Florida St., Farmingdale, NY 11735. Phone 1-800-352-4323. Email sales@aquastarus.com.