Frequently Asked Questions
Answers about wholesale accounts, resale certificates, shipping, and returns.
AquaStar Distributors is a wholesale-only, business-to-business supplier, so our product catalog and pricing are reserved for approved dealer and wholesale accounts. That's why our shop is login-gated — you'll need an approved account to view products and pricing. If you don't have one yet, you can apply on our Become a Dealer page.
Apply through our Become a Dealer page. Our team reviews every application and will follow up with you directly about account setup, access, and next steps.
Generally, yes — a valid resale certificate is typically required for tax-exempt wholesale purchases. The specifics for your account and location will be confirmed with you during the application process.
Orders placed by 2PM EST ship the same day. UPS Next Day Air is available if you need it faster.
Returns are handled directly by our team. EmailSales@aquastarus.com or call us at(800) 352- 4323, and we'll walk you through the return instructions. No returns on special order items, sanitary items, or after 30 days.
Email is always best: sales@aquastarus.com, Call us at (800) 352-4323.
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